Zapier automation for tasks management

Our system integrates seamlessly with Zapier, enabling powerful automation by sending detailed booking data directly to your chosen apps and workflows. This integration allows businesses to streamline their operations by automatically capturing and processing guest and reservation details in real time.

What Our System Sends to Zapier

When a booking is made, our system pushes a comprehensive set of data points to Zapier, ensuring you have all the information you need to power your automated processes. Here's a breakdown of what is included:

Reservation-Level Data

• Full Name

• First Name

• Last Name

• Customer Email

• Telephone Number

• Address

• Zip Code

• City

• State

• Country

• Check-In Date

• Check-Out Date

• Number of Nights

• Guest Requests

• Booking Reference

• Channel Booking Reference

• Channel (e.g., Booking.com, Airbnb)

• Amount of Rooms Booked

• Total Due

• Total Booking Amount

• Amount Paid

• Credit Card Present (Yes/No)

• Property Details:

  • Property Name

  • Property Address

  • Property Town

  • Property Postal Code

Room-Level Data (For Each Room in the Reservation)

For each individual room within a reservation, the following guest-specific information is sent:

• Check-In Date

• Check-Out Date

• Guest Full Name

• Guest First Name

• Guest Last Name

• Guest Email

• Guest Phone Number

• Guest Address

• Guest Zip Code

• Guest City

• Guest State

• Guest Country

Why It Matters

By delivering this level of detail through Zapier, the properties can:

• Send automated confirmation emails or SMS messages.

• Sync booking data with CRMs, spreadsheets, or calendar apps.

• Trigger personalized follow-ups and marketing campaigns.

• Log and report financial and operational data in real time.

• Coordinate housekeeping or front-desk schedules with accurate guest and room data.

How to set up the reaction in Booking Factory

The reaction for Zapier can be created from Settings - Other - Reactions. 

• Title: Defined by the customer

• Description: Optional; set by the customer

• Webhook URL: Generated in Zapier using the “Catch Hook” event

• Conditions: Optional; can be added if specific criteria are needed

• Trigger: Typically set to after a new booking, but other options are available, such as after modification, cancellation, before/after check-in, or before/after check-out - it depends on the type of the tasks set up in Zapier