New e-mail templates

Created by Katrín Magnúsdóttir, Modified on Thu, 28 Sep, 2023 at 1:33 PM by Katrín Magnúsdóttir

Booking Factory has partnered with a new e-mail template provider to enable our clients to make more customized e-mails within the system. 

This should give our clients the freedom to build great looking e-mails within the system without having to look outside to 3rd party vendors to assist with making confirmations, pre-arrival e-mails etc. more appealing to guests.

As many of you will have noticed, this feature has been launched in our latest update.
You are able to send out and use your old email templates, they are just not editable anymore.

This article should clear up any issue with getting old templates working the way they used to and provide a pathway to get back on track with this nice new feature. But of course, if you still have suggestions and feedback on this, we are happy to receive them on .

Getting your former email templates back to work

Until you can get up to speed and try out these new features, we understand your main concern is to simply have things work as they used to. So let´s get you there first and foremost and focus on the future possibilities at a later stage.

What has happened since the update is that any text that was in your templates before, is now "frozen" and cannot be immediately adjusted or customized anymore. Essentially, in the new templates, they have been turned into HTML code instead of TEXT fields. This can be rectified rather easily but it takes a little bit of leg work. Please review the short video below to see how:

Essentially, for each template you have in place, if you want to keep it exactly the same as it was but be able to add text to it in the template or when you are about to use it on a case by case basis, you need to set it up again as a TEXT instead of the HTML field it has been converted to now.

You do this by pressing the ACTION button and Previewing the text that is there. Then you copy the text from the preview section and close the preview to get back to the actual template. Then you can erase the HTML field that is in place and add Content-TEXT and paste the text you have copied in that field. Et voila! You should have a customizable text field again. Save, refresh and double-check that you can still edit the text and you should be good to go. 


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