Email Setup

Created by Margrét Silja Silja Sigurðardóttir, Modified on Thu, 4 Jul at 4:06 PM by Margrét Silja Silja Sigurðardóttir

Booking Factory has some built in email capabilities for what most hoteliers would consider standard practice nowadays. That includes confirmation email, pre-arrival and post-departure emails. 

These are emails you can have sent automatically for all bookings you receive through your booking engine

There is also an option to send notification emails to those who have failed to make payment on time, if you have the payment gateway connected with The Booking Factory.

Booking Factory provides an integrated email builder with a user-friendly drag-and-drop interface. Utilize rows to structure your email, select desired content, and easily drag it to the preferred row. Personalize emails by incorporating merge tags to connect with individual guest details. 

In addition, you can set up "Email Templates" to make your work faster according to your property specific needs. These could be directions to get to the hotel by specific transportation or parking instructions. Anything that would fall under FAQs (Frequently Asked Questions) amongst your guests is ideal for this. You can send these e-mails with a couple of clicks instead of having your team write a new email every time someone asks similar questions.


At the bottom of the Email Setup section, you will find all the templates you have in use and you can add a new one to the collection.

Although all users except Housekeepers can send the template emails, setting them up in Booking Factory is reserved for users with the Owner or Manager role.

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