How to Refund Payments

Created by Margrét Silja Silja Sigurðardóttir, Modified on Wed, 5 Jun at 3:27 PM by Margrét Silja Silja Sigurðardóttir

To refund a payment.

  1. Open the reservation card and go to Payment
  2. Under Transactions you will see all the transactions that have been made to this reservation - Click on "Options"
  3. Select "Refund Payment"  from the drop down list
  4. Click confirm or change the amount to be refunded manually and then click confirm

  5. Another transaction will appear, showing the refund amount

Note: If the card on file needs to be refunded it will need to happen within 7 days after check out. The system does not store the credit card details after that time and all refund then must be made through your payment providore.

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