FAQ

FAQs regarding calendar and reservations and more

Snorri Villafuerte Valsson avatar Margret Silja Sigurdardottir avatar
13 articles in this collection
Written by Snorri Villafuerte Valsson and Margret Silja Sigurdardottir

Split a reservation to a new booking

How to split a reservation from a group
Margret Silja Sigurdardottir avatar
Written by Margret Silja Sigurdardottir
Updated over a week ago

Sales channels - Customer routing

Routing reservations when a company should be the customer, but not the guest
Margret Silja Sigurdardottir avatar
Written by Margret Silja Sigurdardottir
Updated over a week ago

Why details from financial report and booking report will never match

A quick article to cover a common question of why the financial report data wont match figures from the booking report
Snorri Villafuerte Valsson avatar
Written by Snorri Villafuerte Valsson
Updated over a week ago

Merging bookings

Bookings made separately may need to be merged for several reasons. Let´s take a look at how you would do that.
Snorri Villafuerte Valsson avatar
Written by Snorri Villafuerte Valsson
Updated over a week ago

How to move someone to a different room mid stay

Here we will show you how to handle a situation where you need to change the guests room mid stay.
Snorri Villafuerte Valsson avatar
Written by Snorri Villafuerte Valsson
Updated over a week ago

Add a Discount to an item

How to create discounts and add them to a booking
Snorri Villafuerte Valsson avatar
Written by Snorri Villafuerte Valsson
Updated over a week ago

Customers vs Guests

It can be a little confusing, especially with group bookings. Let´s clear that up, shall we?
Snorri Villafuerte Valsson avatar
Written by Snorri Villafuerte Valsson
Updated over a week ago

What is a Folio

Quick description of a folio and why it's important in a Property Management System
Snorri Villafuerte Valsson avatar
Written by Snorri Villafuerte Valsson
Updated over a week ago

Notes Summary

A summary of how each note works, when it can be added to the reservation and where a report of it can be found
Margret Silja Sigurdardottir avatar
Written by Margret Silja Sigurdardottir
Updated over a week ago

Creating Invoices

How and when to use invoices in your business
Snorri Villafuerte Valsson avatar
Written by Snorri Villafuerte Valsson
Updated over a week ago

How to add notes into a booking?

All hoteliers know that guests do not always fit into convenient boxes for handling. That is when adding different notes may help you.
Snorri Villafuerte Valsson avatar
Written by Snorri Villafuerte Valsson
Updated over a week ago

Deposit Invoice

How and why you would use a deposit invoice
Snorri Villafuerte Valsson avatar
Written by Snorri Villafuerte Valsson
Updated over a week ago

Negative Invoices

If you need to refund guests after a receipt is created
Snorri Villafuerte Valsson avatar
Written by Snorri Villafuerte Valsson
Updated over a week ago